Action Flow Usage & Billing

Action Flows are available on all Sonikit plans. Features and capabilities depend on which plan you are on and are included in your normal billing cycle. Some steps and actions within Action Flows do use messaging credits so it's important to monitor and build the steps into your automations intentionally.

What Uses Credits?

Messaging Steps That Use Credits

These are the primary billable actions:

  • Send a text → uses SMS credits

  • Send an email → uses email credits

How Credits Are Calculated

Credits are used per action, per fan. Credits depend on the recipient's country of origin and the content of the message. Longer messages will use up more credits and users in different countries will use credits based on that country's carrier definitions.

Example:

  • 1 Action Flow triggered by 100 fans

  • Includes 1 “Send a text” step

→ ~ 100 SMS credits used

💡 For more information about how messaging credits are calculated, see this article for a detailed breakdown: How Message Credits are Calculated

Important: Automations Can Scale Quickly

Because Action Flows run automatically:

  • A single flow can trigger hundreds or thousands of times

  • Messaging steps will scale with your audience

Best Practices to Manage Usage

  • Use messaging steps intentionally

  • Combine segmentation with messaging to target the right fans

  • Monitor usage during large campaigns or releases

How to Monitor Usage

Sonikit will send an email notification automatically when you've reached your messaging limit. Your messages will continue to send uninterupted, but you will be billed for each additional message. You can track your messaging usage in:

  • Messaging dashboard

  • Account billing settings