Campaign Inbox Overview
Campaign Inbox lets you view and respond to inbound SMS replies from fans who receive your campaigns—all from your Sonikit dashboard.
When a fan replies to a campaign, their message appears inside Campaign Inbox, grouped by the campaign that triggered it. You can review replies, see engagement in context, and send one-to-one responses when it makes sense.
Campaign Inbox is built to support direct fan engagement, not live chat or automation.
What you can do with Campaign Inbox
View inbound SMS replies from fans
See replies in the context of the original campaign
Respond manually to individual fans
Better understand fan engagement beyond clicks and delivery
What Campaign Inbox is not
A live chat system
An automated messaging tool
A replacement for bulk SMS campaigns
Campaign Inbox is available on Pro and Enterprise plans.